iPads, Support and Technical Assistance

iPads, Support and Technical Assistance

NHSD iPads

All NHSD iPads are 7th Generation iPads with a 10.2-inch retina display. A charging block and cable, and black and red folio flip case for the iPad are provided by the district.

iPad Insurance

The online portal for iPad insurance is now open for the 2021-22 school year. Insurance must be purchased no later than Friday, Sept. 24.

NHSD iPads are leased and not owned by the district. Students and families are liable for ALL damage and repair costs, including accidental damages. Insurance is strongly recommended.

The cost for insurance is $35* per year per device. The average starting repair cost is $80+. With insurance, the first deductible is $25.

Regardless of whether you plan to purchase insurance, all student devices must be enrolled in One2One Risk Solutions.

To Enroll

  • Visit www.one2onerisk.com and click "Enroll Device"
  • Follow the on screen instructions
    • Your child’s student ID number is needed to complete enrollment. This number can be found in PowerSchool under the "Grades and Attendance" tab in a web browser.
  • Insurance must be purchased separately for each child's device. Repeat the first two steps for multiple student devices.
  • You will receive a confirmation email for each registered device. Please keep this email for your records.

*No Cost Insurance
Insurance is offered at no cost to students who qualify for free or reduced lunch under the National School Lunch Program but the student's device must still be registered through One2One Risk Solutions as detailed above. Complete the process for each student device and a $0 balance will show at completion. If you see the $35 total and you believe it’s an error, please contact Margaret Labritz in the NHSD Food Service office at 412-318-1053 or [email protected].

Families who qualify for free insurance are still responsible for deductible repair or replacement costs should the iPad be damaged or lost.

iPad Use Agreements & Acknowlegements

All students and families should review the following use agreements. Parents/guardians will be asked to acknowledge they have read this information and accept the terms and guidelines when completing back-to-school documentation each year.

iPad Damage
This form must be completed and submitted to the building principal when a student's district iPad is lost or damaged.
iPad Monitoring

Jamf for Parents

Jamf Parent is an app for iOS devices only that allows parents/guardians to manage their student’s NHSD-issued iPad when school is not in session. Get complete details and instructions here.

iPad Support
iPad support, student working on iPad

This support site is for North Hills School District iPads issued to students ONLY.

  • For PowerSchool issues and questions, click here.
  • For student email issues and questions, click here.

NHSD will NOT provide support for:

  • Home WiFi connectivity and passwords
  • Personal email or spam devices
  • Non-district equipment such as personal laptops and computers, Bluetooth devices, routers, printers, etc.
Troubleshooting Tips

Please try the following tips and tricks before contacting NHSD iPad Support.

Connectivity (Websites or Apps)

Is your iPad connected to the internet?

  • Open “Settings”
  • Select “WiFi”
  • Verify that a network has a check next to it
  • Open a browser (Chrome or Safari) and visit several websites to check connectivity. If there is no internet, contact your local internet service provider for assistance.

Does your iPad need to be updated?

  • Open “Settings”
  • Select “General”
  • Select “Software Update” and check for update*

*Devices must be plugged in or have more than 50 percent battery life remaining to install an update.

If you've completed both of the above, try rebooting the iPad:

  • Press and hold the power button and home button at the same time until the iPad shuts off
  • Let go of both buttons and let the iPad reboot

Logins

Most NHSD logins are a combination of the student's network username and password. This information can be found in PowerSchool under the student’s name in the Grades and Attendance tab.

The username and password combinations for some of our common apps are listed below. Please check with your teacher to be sure you are using the correct username and password combination for each app.

Classlink
Students use their district username and password to sign in to ClassLink. You should see the red NH logo after clicking on the ClassLink app icon. ClassLink can also be accessed from a web browser here.

Google
All NHSD students are assigned a district Google account. Their Google account is their district username plus @students.nhsd.net at the end. Their Google account password is their district password. Students must be signed in to their Google account to access many forms. If you can't access a form, log into the student's Google account.

Spelling City
A student’s username is their district username followed by .nhsd. Be sure to add a period and nhsd at the end. Their password is their district password.

Self Service app icon

Apps

Self Service is an app installed on all district iPads. It is the district's version of the App Store. (The App Store is not available on district iPads.) From Self Service, you can install or reinstall any NHSD-approved app. No Apple ID is needed. Watch this Self Service app video tutorial.

To install/reinstall an app from Self Service:

  • Find the Self Service app and open it
  • Search for the app you wish to install/reinstall
  • Select install/reinstall Push the home button and wait for the app to load

If an app is not functioning properly, first follow the instructions above to be sure your iPad is connected to the internet. Malfunctioning apps, including apps that are grayed-out or partially installed, can be deleted as follows:

  • Find the app on the home screen
  • Press and hold the app until a menu pops up Select "Delete App"
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