iPad Support and Technical Assistance

iPad Support and Technical Assistance

iPad support, student working on iPad

This support site is for North Hills School District iPads issued to students ONLY.

  • For PowerSchool issues and questions, click here.
  • For student email issues and questions, click here.

NHSD will NOT provide support for:

  • Home WiFi connectivity and passwords
  • Personal email or spam devices
  • Non-district equipment such as personal laptops and computers, Bluetooth devices, routers, printers, etc.
Troubleshooting Tips

Please try the following tips and tricks before contacting NHSD iPad Support.

Connectivity (Websites or Apps)

Is your iPad connected to the internet?

  • Open “Settings”
  • Select “WiFi”
  • Verify that a network has a check next to it
  • Open a browser (Chrome or Safari) and visit several websites to check connectivity. If there is no internet, contact your local internet service provider for assistance.

Does your iPad need to be updated?

  • Open “Settings”
  • Select “General”
  • Select “Software Update” and check for update*

*Devices must be plugged in or have more than 50 percent battery life remaining to install an update.

If you've completed both of the above, try rebooting the iPad:

  • Press and hold the power button and home button at the same time until the iPad shuts off
  • Let go of both buttons and let the iPad reboot

Logins

Most NHSD logins are a combination of the student's district username and password. This information can be found in the parent's PowerSchool account under the student’s name in the Grades and Attendance or School Information tabs.

The username and password combinations for some of our common apps are listed below. Please check with your teacher to be sure you are using the correct username and password combination for each app.

Classlink
Students use their district username and password to sign in to ClassLink. You should see the red NH logo after clicking on the ClassLink app icon. ClassLink can also be accessed from a web browser here.

Google
All NHSD students are assigned a district Google account. Their Google account is their district username plus @students.nhsd.net at the end. Their Google account password is their district password. Students must be signed in to their Google account to access many forms such as the attendance form to be completed daily when attending school remotely.

Spelling City
A student’s username is their district username followed by .nhsd. Be sure to add a period and nhsd at the end. Their password is their district password.

Self Service app icon

Apps

Self Service is an app installed on all district iPads. It is the district's version of the App Store. (The App Store is not available on district iPads.) From Self Service, you can install or reinstall any NHSD-approved app. No Apple ID is needed. Watch this Self Service app video tutorial.

To install/reinstall an app from Self Service:

  • Find the Self Service app and open it
  • Search for the app you wish to install/reinstall
  • Select install/reinstall Push the home button and wait for the app to load

If an app is not functioning properly, first follow the instructions above to be sure your iPad is connected to the internet. Malfunctioning apps, including apps that are grayed-out or partially installed, can be deleted as follows:

  • Find the app on the home screen
  • Press and hold the app until a menu pops up Select "Delete App"

If you’re still having issues, click on the appropriate building to contact the building’s iPad support using the links below.

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